Top Ten Complaints on Home Appliances Brands Exposure Skyworth Changhong Jiuyang et al.

According to statistics, in the first half of 2011, there were 400 consumer complaints about the home appliance industry. Comprehensive statistics Consumer complaints in the digital industry in the first half of 2011, consumer complaints mainly concentrated on maintenance issues during the warranty period and false propaganda of the distributor. In June, complaints about air-conditioning quality services surged.

Complaints against the majority of maintenance brands are key

In the home appliance consumer complaints, the top three were Haier, Midea and Skyworth. The remaining brands were Hisense, Samsung, LG, Galanz, Sharp, Changhong and Jiuyang.

Statistics show that in the first half of 2011, the total number of complaints in the consumer electronics sector was 400. Among them, the water heater 43, the television 113, the refrigerator 49, the washing machine 27, the range hood 8, the home stereo 0, the air conditioner 71, the small home appliance 44, the other 45.

In the first half of 2011, the focus of consumer complaints in the home appliance industry was focused on after-sales services. Consumers generally believe that brand after-sales services need to be strengthened.

Statistics show that the main problems of consumer complaints are: the provision of after-sales service is not up to standard; maintenance, replacement is not timely; does not provide maintenance vouchers. However, in the process of consumer rights protection, the maintenance certificate is very important. Without maintenance vouchers, all rights-defending actions have gone down the drain.

Summer air conditioning complaints become hot

During the peak season of the air conditioner consumer season, complaints about the installation of air conditioners also increased. Each of the merchants has slogans of "Buy air-conditioner-free installation." When the customer bought the air conditioner to go home and install it, he found out that the stent fee and hole-drilling fee all required extra money.

"Commitments for free installation, I also received 300 yuan installation fee, where is the free?" June 27, 2011, Harbin consumer Mr. Sun angrily told WISCO editor, GOME electrical staff clearly told him that in the United States After purchasing air conditioning, you will enjoy free installation. However, when Gome staff came to install air conditioners for them, they had to pay 300 yuan, which made Mr. Sun difficult to understand.

Weiquan.com reminds consumers that when buying appliances, they should sign an agreement with the other party. Specifically, they need to pay for installation costs. However, consumers have the right to refuse to pay fees beyond the scope of the agreement.