Alibaba Business Edition artificial intelligence customer service robot officially released new technology to create e-commerce services "intellectual" change
Based on the ultra-billion-scale online product library, Alibaba is undoubtedly a natural product encyclopedia. The massive service requests generated by the platform every day are undoubtedly a natural encyclopedia. All the information is processed through data processing. Xiaomi, who has the ability to self-learning, naturally owns this entire set of knowledge. It is understood that the release of the shop Xiaomi 1.0 version has been able to complete the commodity consultation, personalized recommendations based on user parameters, store activity consulting solutions, modify orders, return consultation and other services, including pre-sale after-sales full-chain Scenes. It is worth noting that, in addition to general consultation, Xiaomi also has a unique set of industry-specific knowledge bases, such as shoe size recommendations based on user data, answering mobile phone network type memory problems, screening food taste production date warranty, and so on. And these industry problems are usually high-frequency consultations. Among them, only the size problem accounts for more than 50% of pre-sale consultations for women's stores. Based on big data precipitation and automatic machine learning, these mechanized problems are fully capable of being accurate and efficient by robots. The completion. “Is this suit a two-piece suit?†“What about this one?†It seems like a common conversation, but it is the weakness of many current robot products. Based on multiple rounds of interactive technology applications, Xiaomi Xiaodian can automatically complete the missing dialogs through contextual semantics to accurately understand the needs of users. In addition to this, the store Xiaomi was given anthropomorphic attributes from the very beginning, and the dialogue experience was closer to the artificial. At the same time, the shop Xiaomi also supports personalized language-style shops, and robotic customer service can also be used for thousands of shops. It is not enough to understand human nature and enough cleverness. It is simple enough to use. As long as the merchant opens a key in his own knives workbench, the shop Xiaomi can “arrest.†Based on the cloud storage, opened a shop Xiaomi business, even if the shop off the power off the net, shop Xiaomi also kept turning, 7 * 24 hours continuously file. According to the situation of the shop, the merchant can also set the service reception order autonomously, and even distribute the service request to the machine and labor in proportion. In case of a problem that cannot be answered by the machine, Xiaomi can also seamlessly transfer manual customer service automatically. The biggest difference from the artificial one is that Xiaomi Xiaodian can receive a large number of consultations at the same time, and its service ability is extremely flexible. In 2016, the 11th, Xiaomi was the first to invest in 9 Tmall Stores such as Apple, Xiaomi, Huawei Glory, vivo, Semir, and nike. On the 11th day of the Twins, the Xiaomi Tmall flagship store alone had a turnover of over 1.295 billion. Compared with 2015, the number of online services has dropped by nearly 300, even in the peak of traffic. The response speed is still as fast as seconds, and the customer experience has improved dramatically.
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