Appliances use guidance should pay attention

In order to ensure the quality of home appliances, our country’s laws stipulate that home appliances must have a factory certificate and must have after-sales services. However, there is no mandatory requirement for consumer guidance when buying household appliances.

Not long ago, in order to travel to Taiwan, the author hurriedly purchased a certain brand of VCR in a shop in the downtown area. The saleswoman simply introduced the brand's switches, videos, and photographs. The rest of the performance and operation were not introduced.

With this video recorder with more complex functions, the author contrasted the “Manual” but it was difficult to read. On the road trip, the author used this video recorder to capture many scenic spots and found that the images were not clear. When the author prepared to eliminate one of the videos, he was almost completely defeated. Fortunately, the battery was removed in time to avoid irreversible image loss. After returning to Chaozhou, the author found the shop. The saleswoman admitted that she did not explain the points of use.

Coincidentally, in the recent past, the author has a friend who has not seen him for many years and has seen me from Nanxiong, with a professional camera, worth four or five thousand yuan. He told me that if there is a video recorder, it would be nice to go out and record some motion pictures. I do not believe that such a high-end digital camera will not have a video function. So we carefully observed it and finally discovered that this advanced digital camera that enabled him to use two or three years, concealed a high-quality video function. The friend repented that when he bought this camera, the salesman did not tell him that he had a video function. He did not understand the manual, and he did not know about the camera and the video function for two or three years.

It is reported that in many shopping malls today, salesmen are eager to deal, and generally do not give consumers detailed description of the performance of home appliances. Their "reason" is: the product "instructions" are introduced, allowing consumers to buy more to study home. However, some of the manuals are either in foreign languages ​​or are too complicated. A large number of buyers are often difficult to understand.

The author believes that as a home appliance salesman in a shopping mall, before selling a product, he must first read and understand, and then give the consumer a clear and lucid enlightenment, and don't be afraid of delay or deal. Otherwise, wait until the product is in use and then go to "after-sales service", it seems a bit late.

For this reason, the author suggests that, besides being very simple to use a home appliance that will be traded, the salesperson must give the consumer a comprehensive guide, including how to use it, how to maintain it, and how to read the Manual. In addition, each new product has some new features and must be prompted. For some products that are prone to failure, more emphasis should be placed on not rushing to invoice for receipts (some salespersons are very enthusiastic and even inquisitive before closing a deal). However, once the money is collected and the question is asked by the consumers, they will feel impatient and almost become a hidden rule.

For consumers, when buying home appliances, they must be sensible. First of all, understand the characteristics of the purchased home appliances, how to use them with confidence, and make the best use of them. Do not rush to make payment transactions.

As home appliance sales personnel should know that allowing consumers to actually understand the product's performance and use of essentials, you can reduce the trouble of after-sales service, which is beneficial to both businesses and consumers, why not for?