Home appliance quality control should be put on the agenda as soon as possible, unscrupulous merchants should get out of the appliance circle
[PConline talk] Household appliances and people's lives have been closely linked, from small rice cookers, hot water bottles, yogurt machines, to refrigerators, televisions, air conditioners, almost daily living and eating can not leave home appliances. Therefore, the quality of home appliances becomes increasingly important. PConline Home Appliances Channel has collected quality appliances for the most recent month and is hereby telling you: 1. In recent days, a user in Kaili City reported that an explosion occurred in his home’s water heater and had found a manufacturer, but the manufacturer did not pay compensation. It is reported that the old man in his home purchased the “Hot-Hot†brand water heater in 2008. However, in early November of this year, the water heater exploded and the walls, doors and windows of the house were severely damaged, which affected the user’s life. Afterwards, the brand's water heaters shied away from each other and evaded responsibility, leading the user to eventually move toward consumer associations. 2. In recent days, a complaint about Supor electric kettle appeared in a complaints platform, saying that its after-sales maintenance has not been repaired in the past six months. As a well-known electrical appliance brand, why did Supor's after-sales repairs shirk half a year away? According to the complaint information, the Supor Kettle switch used by the consumer was broken around the end of July this year. After communicating with the customer service, he said that he would take the point of sale and maintenance. However, what is surprising is that Supor's after-sales service has been shirked until now with no accessories. 3. Recently, the Municipal Bureau of Industry and Commerce released an analysis of consumer complaints in November. With the onset of winter, the temperature dropped, and heating equipment such as electric heaters entered the sales season, but at the same time it became the hot spot for complaints of the month. In November, the 12315 information collection and comprehensive service platform registered a total of 72,529 complaints from consumers and received 27,405 customer consultations. The economic loss for consumers was RMB 8,402,200. 4. Recently, the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China (AQSIQ) issued a special report on the quality inspection of air purifiers in 2017. Among them, Mitsubishi Heavy Industries air-conditioning system (Shanghai) Co., Ltd. unexpectedly failed to pass the test twice, and once again boarded the black list. According to the announcement, the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) organized a special spot check on the product quality of the air purifier products. A total of 80 batches of products produced by 74 companies in 12 provinces (cities) were sampled. Among them, 23 batches of products were unqualified, and the unqualified product detection rate was 28.7%. Multiple product lines have varying degrees of product quality issues and after-sales issues. However, these problems no longer hold promise for the brand or even the entire product line. Therefore, all home appliance brands should strictly control the quality of home appliances and improve after-sales service. In the society advocating consumer upgrades, quality has become a popular choice. When purchasing good quality products, PConline Home Appliances Channel hopes to work together to improve the quality of home appliances from three aspects. Enterprises Should Put Quality Control First More and more companies, under the guise of "consumer upgrades" that consumers are willing to carry out, carry out so-called "high-end" product layouts for products that do not have high-end products. However, what is the real “consumption escalationâ€, the answer to the escalation of consumer spending is that consumers are buying more and more expensive things. In other words, the products sold by the brand manufacturers are developing at a higher level, selling more and more expensively, and consumers have the ability and willingness to pay for it. In fact, the essence of consumption upgrading is the upgrading of concepts. It refers to the consumer who has changed some of his ideas in the consumption process and is willing to spend money on the pursuit of quality of life instead of upgrading on the money he pays. Only tangled in the level of price is completely misunderstood the essence of consumer escalation. For consumption upgrades, consumers are more willing to see the manufacturers' control of their own product quality and the implementation of after-sales services. Government regulatory authorities formulate and implement relevant regulations According to the official website of the State Administration of Quality Supervision, Inspection and Quarantine, 48 batches of electromagnetic cookers produced by 48 companies in three provinces, including Guangdong, Zhejiang, and Jiangsu, have been checked this year. The results showed that 19 batches of products failed and the failure rate was nearly 40%. Among the 41 products that have undergone the national supervision and inspection this year, the one with the lowest qualification rate. It is understood that the reasons for non-compliance include abnormal work, energy efficiency grades, mechanical strength, electromagnetic compatibility, etc., and well-known brands such as Weiwang and Pentium are all on the list. Regular inspections by government agencies can help companies strengthen their own product quality assurance. PConline recommends that relevant quality inspection departments not only regularly inspect and test, but also strengthen exposure and propaganda to increase consumer awareness of substandard products on the market. Consumers raise awareness of scientific purchases and use At the beginning of the article we saw similar accidents such as the explosion of the boiler, the failure of the air purifier, and the poor quality of the kettle. In fact, in the face of these unexpected conditions, many times our consumers can control themselves. For example, according to the “Restrictions on the Use of Household Electrical Appliancesâ€, the safe life of electric water heaters is 8 years, and that of gas water heaters is 6-8 years. However, many homes have existed to the user such water heater extended "service" phenomenon. In everyday life, any item has its own period of use. Therefore, even if there is no quality problem for such an item with many years of service, it should not be replaced in the event of a safety accident. In addition, before purchasing products, consumers should choose a reliable brand, after-sales service outlets, reputable dealers; before buying to carefully understand the product configuration and after-sales service commitments, do not rely on sales staff's oral presentation and commitment; We are eager to choose cheap products. It is necessary to carefully check the product name, factory address, and certificate of conformity; use electrical heating equipment strictly in accordance with the product specification. Do not place flammable materials around it to prevent fire. After use, "people go off." news source: "Hengye brand water heater explosion manufacturers who will not pay compensation for this? 》 Http://kitchen.hea.cn/2017/1219/255051.shtml "Supor electric kettle repair time has not been repaired for as long as five months! 》 Http://xjd.hea.cn/2017/1223/255166.shtml "Mitsubishi air purifier sampling failed twice to climb the black list? 》 Http://xjd.hea.cn/2017/1222/255149.shtml
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