Pactera is the first voice recognition technology for the Japanese insurance industry
Recently, Wensi Haihui successfully created a customer service center customer voiceprint recognition project for a foreign insurance company. By introducing the world's largest market share and the highest identification accuracy of voiceprint recognition technology, this project provides post-maintenance to solve the customer's pain points. A company is a well-known life insurance company in the foreign insurance industry, which has the largest market share in Japan. Because today's society has many criminal cases of swindling through telephones overseas, it causes great economic losses to insurance customers and insurance companies every year, and the reputation of insurance companies is greatly affected. Therefore, the introduction of customer service center customer voiceprint recognition project is an innovative measure taken by the company in the face of many such problems. Pactera has extensive experience in the insurance industry, has a leading position in the use of advanced technology, and has a long-term good relationship with a company. Therefore, the two sides have conducted in-depth cooperation on this project. After four months of deployment, Pactera successfully introduced the world's most advanced voiceprint recognition technology into the project, and successfully carried out operation and maintenance and subsequent upgrades. The smooth implementation of the project has enabled the company to significantly reduce the cost of pre-emptive prevention and post-processing of fraudulent crimes, and can effectively improve the efficiency of customer service center processing. The company's customer service center receives 1.5 million consultation calls each year. Each call has at least two minutes to confirm the identity of the customer. Many customers report that the identity confirmation process is too much and too cumbersome. When the customer enters the voiceprint when making the first call, and then calls the call center later, the system will automatically recognize the caller's voice to help complete the identity confirmation, which can greatly improve the efficiency and accuracy of the insurance customer identity confirmation. In addition, insurance users access the service center using voiceprint recognition technology, which can greatly reduce the probability of fraud, preserve the property of users and insurance companies, and greatly enhance the safety reputation of insurance companies. It is understood that this is the first time that the Japanese insurance industry has introduced voiceprint recognition technology, which has far-reaching influence in the Japanese insurance industry. In the future, Wensi Haihui will continue to promote the operation and maintenance of the project, continuously improve the efficiency and accuracy of the system, and make the work develop in an orderly and good direction.
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